Member Concierge

Thank you for your membership. Your support reaffirms the Festival's founding principle that classical music, performed by a world-class orchestra and chorus can have a transformative impact on our city.

Common Questions

How can I become a member?

Can call us weekdays at 312.742.7647 between 10 AM and 4 PM. Or you can reach out online at patronservices@gpmf.org. As this program supports free concerts for all, your membership is 100% tax deductible.

Can I choose my own seat?

We will do everything we can to honor your seating requests.

Where can I find program notes?

You can pick up a program book from an usher. Or, if you prefer, you can find program notes on our concert pages alongside each listing. You can also have them sent to you via the weekly eNews or access them via QR codes posted in the Park.

(To use a QR code, aim the camera of your smartphone at the code. A link to the program book will appear on your screen. Touch the link to view the program.)

Can I request a guest pass?

Guest passes can be requested over the phone or via email to be picked up at the Patron Service Center (Will Call) on the night of the concert. Guest passes are only available at Will Call unless the member makes other arrangements.

What if I can’t make it to a concert?

Please contact Patron Services so that we may release your seats to ensure that the Grant Park Orchestra and Chorus perform for a full house.

I misplaced my seating pass. Can I request a replacement?

Yes, we can easily reprint your passes and have them waiting for you at the Patron Services Center on the day of your concert. Simply contact Patron Services or stop by the Patron Service Center on your way to the concert.

How do I get there via public transportation?

There are many options:

CTA Trains: exit Lake, Washington or Wabash and walk east.
CTA Bus: 3, 4, 6, J14, 20, 56, 60, 124, 146, 147, 151, 157
Metra: Metra Electric District and South Shore Line service Millennium Park Station, located underneath the Park.

Where do I park?

All members are entitled to discounted on-site parking for Festival concert nights in the Millennium Park garage, located at 5 S Columbus Drive, just under the Pavilion. The discounted rate for 2021 is $13 for up to eight hours in the garage. In order to take advantage of the discount, you must fill out and submit the parking form prior to arriving for your first concert. Here's how it works:

  1. Return your completed form to us at least five business days prior to your first concert. Forms can be returned via email or mailed to our office at: 205 E Randolph St, Chicago IL 60601
     
  2. Once your form has been processed, you may collect your discount card from the garage office. You must pick up your discount card before you enter the parking garage. Members holding 2019 keycards may skip this step. 
     
  3. Each time before you park, use your keycard to enter the garage. Do not take a ticket. Your discount will be applied upon exit.
Is the Pavilion wheelchair accessible?

Millennium Park was designed with accessibility in mind. Wheelchair access is available at the northeast corner of the park at 239 E. Randolph Street. Contact Patron Services at patronservices@gpmf.org or at 312.742.7647 for more information.

Did the Festival receive my donation?

The Grant Park Music Festival will email an acknowledgment letter to you within one week of your donation. If you did not receive an acknowledgment letter, please contact Patron Services.

Is my membership tax deductible?

Yes, the Grant Park Orchestral Association is a 501c(3) public charity. Any membership to the Festival is considered a contribution and is 100% tax deductible. As our way of saying thank you, you have access to reserved seats and other member benefits.

Where is the Patron Service Center?

For your convenience, the Patron Service Center is located on the upper walkway to the west of the Jay Pritzker Pavilion. The Center opens 90 minutes before the start of each concert. Otherwise, the Patron Services team can be reached by phone at 312.742.7647 between 10 AM and 4 PM on weekdays or by email at patronservices@gpmf.org.

Contact Patron Services

By Phone

312.742.7647
Mon–Fri: 10AM–4PM
Sat: 2PM–6PM (on concert days only)

In Person

Our Patron Service Center opens 90 minutes before each concert and is located on the upper walkway on the western side of the Pavilion near the Washington Street entrance.